Privacy Policy
Effective date: September 21, 2026
GRAMIZO (“GRAMIZO”, “we”, “us”, or “our”) operates an online shopping and quick-commerce platform. This Privacy Policy explains how information may be handled when you use our website, customer account, shopping, cart, checkout, delivery-location and support features.
1. Information we may collect
- Account information such as name, mobile number and email address when you provide it.
- Delivery information such as recipient name, phone number and address details needed for delivery.
- Shopping information such as searches, cart items, wishlist activity and orders.
- Device and technical information needed to operate, secure and troubleshoot the service.
- Location information only when you grant location permission or otherwise provide a location for delivery/Quick Commerce.
- Messages or information you send to customer support.
2. How information is used
- To provide shopping, account, cart, checkout and delivery services.
- To show products, categories and availability relevant to your selected location.
- To authenticate accounts and help protect the platform from misuse and fraud.
- To provide customer support and improve reliability and user experience.
- To meet applicable legal, accounting, tax and security requirements.
3. Location and device permissions
Quick Commerce may request device location to identify the service area and nearby availability. Camera or microphone access is requested only for features that use those capabilities, such as camera/QR or voice search. You can manage these permissions through your device or browser settings.
4. Payments and third parties
Where payment or delivery services are provided by external providers, information necessary to complete the requested service may be shared with the relevant provider. GRAMIZO does not ask you to publish passwords, OTPs, card PINs or other authentication secrets in customer-support messages.
5. Data security
We use technical and organizational measures intended to protect customer information. No internet service can guarantee absolute security, so users should also protect their account credentials and device.
6. Data retention
Information may be retained for as long as reasonably necessary for the purposes described above, including fulfilling transactions, resolving disputes, maintaining security and meeting applicable legal or accounting obligations.
7. Your choices
You may manage available account information, permissions and communication choices through the platform and your device settings. You may contact GRAMIZO about privacy requests or questions using the support channel made available on the platform.
8. Children
GRAMIZO is intended for users who can lawfully use online shopping services. We do not knowingly request unnecessary personal information from children.
9. Policy updates
We may update this policy when the platform, business practices or applicable requirements change. The latest version will be published on this page with an updated effective date.
10. Company information
GRAMIZO is the customer-facing shopping platform and brand. Legal entity name, registered office, statutory registration details and official privacy contact details should be shown here once the applicable company registration and official contact setup are finalized. This page intentionally does not invent or publish unverified registration details.